Team GPS v1.5 is an enhancement release that provides the following new functionalities:
Performance Management | Success Measures
Team GPS Success Measures is a scorecard of KPIs that measure performance of an Employee. The Success Measures below are pulled directly from the Team GPS CSAT module and the integrated PSA Tool for each employee.
Employees will be able to view the following Success Measures:
- CSAT Review Rating
- CSAT Review Response Rate
- First Call Resolution
- Average Number of Tickets Resolved per day
- Average Utilization Rate
Note: To enable Success Measures for your team | How to Enable Success Measures
Rewards & Recognition Administration
- Rewards Admin will be able to deduct Points from a user
- Rewards Admins can view history of manual Point deductions
