Team GPS v1.9 is a minor release that provides the following new features and some bug fixes:
Rewards & Recognition | Allowance Boost
Admin users can give additional monthly allowance to any employee. These are extra points for the user to give out during the allowance period.
Rewards & Recognition | Redeem Points (International Currency)
Redeeming points for non-US employees is now more user-friendly by showing the currency conversion as the primary redemption amount vs. the Points.
Client Satisfaction Enhancements
- CSAT Survey Tags - You can now provide additional context for your customers to give information on CSAT Surveys
- Success Measures (ConnectWise Manage) - We have updated the Success Measures to capture all statuses flagged as "Closed" in ConnectWise Manage. First Call Resolution and Average Tickets Closed per day will be more accurate now.
- Success measures (Datto's Autotask) - We have updated the Success Measures to more accurately reflect the correct Ticket ID from Autotask.
Custom Survey Enhancements
Admin users can now download a report of the responses on a custom survey from the Download Responses button within the Survey Results screen.
Reporting
New on-demand reporting for Rewards & Recognition are now available
- Rewards & Recognition | Participation - View a list of all users in the system along with the points and number of recognitions given and received within the selected month
- Rewards & Recognition | Transactions - View a list of all Recognition transactions within the selected month
