Team GPS v1.12 is an enhancement release that provides the following new features:
Microsoft Teams Integration | Team GPS Rewards & Recognition
Team GPS Rewards & Recognition is now tightly mirrored with
- Users can now give shoutouts to their colleagues directly from within Microsoft Teams. These will post to the Team GPS Social Feed, as well as a specified channel for recognition in Microsoft Teams
- Any shoutouts sent from the Team GPS Social Feed will post directly to a specified channel in Microsoft Teams
Employee Bulk Upload/Edit Enhancements
Kaseya users can now use Team GPS Success Measures. Success measures present a scorecard of KPIs that measure performance of an employee. The Success measures below are pulled directly from the Team GPS CSAT module and the integrated PSA Tool (Kaseya):
- CSAT Review Rating
- CSAT Review Response Rate
- First Call Resolution
- Average Number of Tickets Resolved per day
- Average Utilization Rate
Note: To enable Success Measures for your team | How to Enable Success Measures
New Feature | CSAT Email Signature
Kaseya users can now use Team GPS Success Measures. Success measures present a scorecard of KPIs that measure performance of an employee. The Success measures below are pulled directly from the Team GPS CSAT module and the integrated PSA Tool (Kaseya):
Minor Enhancements
- Awards will now trigger at 9:00am EST including Anniversary Awards, Birthday Awards and Employee Welcome Awards
- Improvements to all table filter options
- Cleaner view of tables with alternating rows
- Consolidation of action items on each screen
- Placement of filter option is consistent and more intuitive