With the Microsoft Teams Integration for Team GPS CSAT and NPS Alerts, users will be able to see real time updates directly within Microsoft Teams when they receive a CSAT Review or an NPS Review. 


TABLE OF CONTENTS


Create Microsoft Teams Webhook

  1. Create a channel in Microsoft Teams that will be dedicated to receiving CSAT and/or NPS reviews. You can send all alerts to one channel or separate them based on who you'd like to see which reviews.
  2. Select the channel and click Connectors
  3. Click to Add an Incoming Webhook
  4. Navigate to your channel selected and Configure your newly added Incoming Webhook
  5. Name your webhook (example: CSAT Alerts) and click to Create
  6. Copy the URL link that was created and save it. You will need this URL to add the link into Team GPS



Create CSAT or NPS Alert in Team GPS


  1. Launch Team GPS and navigate to Admin Settings > Survey Alerts a
  2. Select the CSAT Alert tab or the NPS Alert tab depending on which type of notification you would like to configure
  3. Select Create CSAT Alert or Create NPS Alert depending on which type of notification you would like to configure
  4. Name your alert in the Alert Name field (example: MS Teams CSAT Alert)
  5. Select MS Teams channel in the Delivery Method field
  6. Paste your Microsoft Teams channel Webhook link in the MS Teams webhook link field and click to Save




Viewing Alerts


Newly received CSAT or NPS alerts will now display in Microsoft Teams in the channel specified via the Webhook link