TABLE OF CONTENTS



What are Team GPS Access Level Controls

We are excited to announce that we have implemented Access Level Controls into Team GPS. This feature will allow administrators to set permissions for different users and groups within the platform, providing greater control and security for your organization's data.


Some key benefits of Access Level Controls include:

  • Greater control: Administrators can set permissions for individual users or groups, giving them access to only the information and tolls that are relevant to their role within the organization.
  • Improved security: With Access Level Controls, administrators can ensure that sensitive information is only access by authorized users, helping to prevent data breaches and unauthorized access to critical systems.
  • Enhanced collaboration: By setting permissions for different teams and departments, Access Level Controls can help facilitate smoother collaboration within your organization.



Below is a breakdown of what each Role has access to in Team GPS


Employee Role (Default)

Default role for all users in Team GPS.


FunctionModuleFeatureView/ReadCreate/AddEdit/UpdateDeleteSpecial
Home
CSAT IndicatorsX





NPS IndicatorsX





Survey Comments (Positive/Negative)





Success MeasuresX



Client EngagementCSATCSAT Overview






CSAT ReviewsX





CSAT Analytics






Download CSAT Results (Excel)



X


Survey Alerts





NPSNPS OverviewX





NPS Analytics






NPS Campaigns






Download NPS Results (Excel)





Custom SurveysCustom Surveys






Download Custom Survey Results (Excel)




Employee EngagementeNPSeNPS Overview






eNPS Analytics






eNPS Campaigns






Download eNPS Results (Excel)





eNPS Custom SurveyseCustom Surveys






Download eCustom Survey Results (Excel)




Social FeedSocial FeedShout outsXXXX


Redeem PointsX




Rewards & RecognitionPoints & Hashtags





Awards






Points by Admin




1:1 Meetings
1:1 MeetingsXXXX


Agenda ItemsXXXX
Reporting
Scheduled Reports






On Demand Reports




Admin SettingsIntegrationsPSA Tool






Public Review






Single Sign-On





OrganizationCompany Preferences






Departments






Designations






Employees





Service Admin Role 

Gives users ability to edit CSAT Reviews, view NPS data and Custom Survey as well as create CSAT Survey Alerts


FunctionModuleFeatureView/ReadCreate/AddEdit/UpdateDeleteSpecial
Home
CSAT IndicatorsX





NPS IndicatorsX





Survey Comments (Positive/Negative)X





Success MeasuresX



Client EngagementCSATCSAT OverviewX





CSAT ReviewsX
XX


CSAT AnalyticsX





Download CSAT Results (Excel)



X


Survey AlertsXXXX

NPSNPS OverviewX





NPS AnalyticsX





NPS CampaignsXXXX


Download NPS Results (Excel)



X

Custom SurveysCustom SurveysXXXX


Download Custom Survey Results (Excel)



X
Employee EngagementeNPSeNPS OverviewX





eNPS AnalyticsX





eNPS CampaignsXXXX


Download eNPS Results (Excel)



X

eNPS Custom SurveyseCustom SurveysXXXX


Download eCustom Survey Results (Excel)



X
Social FeedSocial FeedShout outsXXXX


Redeem PointsX




Rewards & RecognitionPoints & Hashtags





Awards






Points by Admin




1:1 Meetings
1:1 MeetingsXXXX


Agenda ItemsXXXX
Reporting
Scheduled ReportsXXXX


On Demand Reports




Admin SettingsIntegrationsPSA Tool






Public Review






Single Sign-On





OrganizationCompany Preferences






Departments






Designations






Employees






Integrations Admin Role

Gives users ability to manage the Integration settings pages for Team GPS.


FunctionModuleFeatureView/ReadCreate/AddEdit/UpdateDeleteSpecial
Home
CSAT IndicatorsX





NPS IndicatorsX





Survey Comments (Positive/Negative)






Success MeasuresX



Client EngagementCSATCSAT Overview






CSAT ReviewsX





CSAT Analytics





Download CSAT Results (Excel)



X


Survey Alerts





NPSNPS OverviewX





NPS Analytics






NPS Campaigns






Download NPS Results (Excel)





Custom SurveysCustom Surveys






Download Custom Survey Results (Excel)




Employee EngagementeNPSeNPS Overview






eNPS Analytics






eNPS Campaigns






Download eNPS Results (Excel)





eNPS Custom SurveyseCustom Surveys






Download eCustom Survey Results (Excel)




Social FeedSocial FeedShout outsXXXX


Redeem PointsX




Rewards & RecognitionPoints & Hashtags





Awards






Points by Admin




1:1 Meetings
1:1 MeetingsXXXX


Agenda ItemsXXXX
Reporting
Scheduled Reports






On Demand Reports




Admin SettingsIntegrationsPSA ToolXXXX


Public ReviewXXXX


Single Sign-OnXXXX

OrganizationCompany Preferences






Departments






Designations






Employees





HR Admin Role

For HR users with full permissions to organization settings including Employees


FunctionModuleFeatureView/ReadCreate/AddEdit/UpdateDeleteSpecial
Home
CSAT IndicatorsX





NPS IndicatorsX





Survey Comments (Positive/Negative)






Success MeasuresX



Client EngagementCSATCSAT Overview






CSAT ReviewsX





CSAT Analytics





Download CSAT Results (Excel)



X


Survey Alerts





NPSNPS OverviewX





NPS Analytics






NPS Campaigns






Download NPS Results (Excel)





Custom SurveysCustom Surveys






Download Custom Survey Results (Excel)




Employee EngagementeNPSeNPS OverviewX





eNPS AnalyticsX





eNPS CampaignsXXXX


Download eNPS Results (Excel)



X

eNPS Custom SurveyseCustom SurveysXXXX


Download eCustom Survey Results (Excel)



X
Social FeedSocial FeedShout outsXXXX


Redeem PointsX




Rewards & RecognitionPoints & Hashtags





Awards






Points by Admin




1:1 Meetings
1:1 MeetingsXXXX


Agenda ItemsXXXX
Reporting
Scheduled Reports






On Demand ReportsXXXX
Admin SettingsIntegrationsPSA ToolXXXX


Public ReviewXXXX


Single Sign-OnXXXX

OrganizationCompany PreferencesXXXX


DepartmentsXXXX


DesignationsXXXX


EmployeesXXXX



Rewards Admin Role

Gives users ability to update Rewards & Recognition settings including Points Allowance, Company Core Value Hashtags and Currency Conversions.


FunctionModuleFeatureView/ReadCreate/AddEdit/UpdateDeleteSpecial
Home
CSAT IndicatorsX





NPS IndicatorsX





Survey Comments (Positive/Negative)





Success MeasuresX



Client EngagementCSATCSAT Overview






CSAT ReviewsX





CSAT Analytics






Download CSAT Results (Excel)



X


Survey Alerts





NPSNPS OverviewX





NPS Analytics






NPS Campaigns






Download NPS Results (Excel)





Custom SurveysCustom Surveys






Download Custom Survey Results (Excel)




Employee EngagementeNPSeNPS Overview






eNPS Analytics






eNPS Campaigns






Download eNPS Results (Excel)





eNPS Custom SurveyseCustom Surveys






Download eCustom Survey Results (Excel)




Social FeedSocial FeedShout outsXXXX


Redeem PointsX




Rewards & RecognitionPoints & HashtagsXXXX


AwardsXXXX


Points by AdminXX


1:1 Meetings
1:1 MeetingsXXXX


Agenda ItemsXXXX
Reporting
Scheduled Reports






On Demand ReportsXXXX
Admin SettingsIntegrationsPSA Tool






Public Review






Single Sign-On





OrganizationCompany Preferences






Departments






Designations






Employees






Admin Role

Full Access Rights to all Team GPS features.


FunctionModuleFeatureView/ReadCreate/AddEdit/UpdateDeleteSpecial
Home
CSAT IndicatorsX





NPS IndicatorsX





Survey Comments (Positive/Negative)X





Success MeasuresX



Client EngagementCSATCSAT OverviewX





CSAT ReviewsX
XX


CSAT AnalyticsX




Download CSAT Results (Excel)



X


Survey AlertsXXXX

NPSNPS OverviewX





NPS AnalyticsX





NPS CampaignsXXXX


Download NPS Results (Excel)



X

Custom SurveysCustom SurveysXXXX


Download Custom Survey Results (Excel)



X
Employee EngagementeNPSeNPS OverviewX





eNPS AnalyticsX





eNPS CampaignsXXXX


Download eNPS Results (Excel)



X

eNPS Custom SurveyseCustom SurveysXXXX


Download eCustom Survey Results (Excel)



X
Social FeedSocial FeedShout outsXXXX


Redeem PointsX




Rewards & RecognitionPoints & HashtagsXXXX


AwardsXXXX


Points by AdminXXXX
1:1 Meetings
1:1 MeetingsXXXX


Agenda ItemsXXXX
Reporting
Scheduled ReportsXXXX


On Demand ReportsXXXX
Admin SettingsIntegrationsPSA ToolXXXX


Public ReviewXXXX


Single Sign-OnXXXX

OrganizationCompany PreferencesXXXX


DepartmentsXXXX


DesignationsXXXX


EmployeesXXXX