TABLE OF CONTENTS
- What are Team GPS Access Level Controls
- Employee Role (Default)
- Default role for all users in Team GPS.
- Service Admin Role
- Integrations Admin Role
- HR Admin Role
- Rewards Admin Role
- Admin Role
What are Team GPS Access Level Controls
We are excited to announce that we have implemented Access Level Controls into Team GPS. This feature will allow administrators to set permissions for different users and groups within the platform, providing greater control and security for your organization's data.
Some key benefits of Access Level Controls include:
- Greater control: Administrators can set permissions for individual users or groups, giving them access to only the information and tolls that are relevant to their role within the organization.
- Improved security: With Access Level Controls, administrators can ensure that sensitive information is only access by authorized users, helping to prevent data breaches and unauthorized access to critical systems.
- Enhanced collaboration: By setting permissions for different teams and departments, Access Level Controls can help facilitate smoother collaboration within your organization.
Below is a breakdown of what each Role has access to in Team GPS
Employee Role (Default)
Default role for all users in Team GPS.
Function | Module | Feature | View/Read | Create/Add | Edit/Update | Delete | Special |
---|---|---|---|---|---|---|---|
Home | CSAT Indicators | X | |||||
NPS Indicators | X | ||||||
Survey Comments (Positive/Negative) | |||||||
Success Measures | X | ||||||
Client Engagement | CSAT | CSAT Overview | |||||
CSAT Reviews | X | ||||||
CSAT Analytics | |||||||
Download CSAT Results (Excel) | X | ||||||
Survey Alerts | |||||||
NPS | NPS Overview | X | |||||
NPS Analytics | |||||||
NPS Campaigns | |||||||
Download NPS Results (Excel) | |||||||
Custom Surveys | Custom Surveys | ||||||
Download Custom Survey Results (Excel) | |||||||
Employee Engagement | eNPS | eNPS Overview | |||||
eNPS Analytics | |||||||
eNPS Campaigns | |||||||
Download eNPS Results (Excel) | |||||||
eNPS Custom Surveys | eCustom Surveys | ||||||
Download eCustom Survey Results (Excel) | |||||||
Social Feed | Social Feed | Shout outs | X | X | X | X | |
Redeem Points | X | ||||||
Rewards & Recognition | Points & Hashtags | ||||||
Awards | |||||||
Points by Admin | |||||||
1:1 Meetings | 1:1 Meetings | X | X | X | X | ||
Agenda Items | X | X | X | X | |||
Reporting | Scheduled Reports | ||||||
On Demand Reports | |||||||
Admin Settings | Integrations | PSA Tool | |||||
Public Review | |||||||
Single Sign-On | |||||||
Organization | Company Preferences | ||||||
Departments | |||||||
Designations | |||||||
Employees |
Service Admin Role
Gives users ability to edit CSAT Reviews, view NPS data and Custom Survey as well as create CSAT Survey Alerts
Function | Module | Feature | View/Read | Create/Add | Edit/Update | Delete | Special |
---|---|---|---|---|---|---|---|
Home | CSAT Indicators | X | |||||
NPS Indicators | X | ||||||
Survey Comments (Positive/Negative) | X | ||||||
Success Measures | X | ||||||
Client Engagement | CSAT | CSAT Overview | X | ||||
CSAT Reviews | X | X | X | ||||
CSAT Analytics | X | ||||||
Download CSAT Results (Excel) | X | ||||||
Survey Alerts | X | X | X | X | |||
NPS | NPS Overview | X | |||||
NPS Analytics | X | ||||||
NPS Campaigns | X | X | X | X | |||
Download NPS Results (Excel) | X | ||||||
Custom Surveys | Custom Surveys | X | X | X | X | ||
Download Custom Survey Results (Excel) | X | ||||||
Employee Engagement | eNPS | eNPS Overview | X | ||||
eNPS Analytics | X | ||||||
eNPS Campaigns | X | X | X | X | |||
Download eNPS Results (Excel) | X | ||||||
eNPS Custom Surveys | eCustom Surveys | X | X | X | X | ||
Download eCustom Survey Results (Excel) | X | ||||||
Social Feed | Social Feed | Shout outs | X | X | X | X | |
Redeem Points | X | ||||||
Rewards & Recognition | Points & Hashtags | ||||||
Awards | |||||||
Points by Admin | |||||||
1:1 Meetings | 1:1 Meetings | X | X | X | X | ||
Agenda Items | X | X | X | X | |||
Reporting | Scheduled Reports | X | X | X | X | ||
On Demand Reports | |||||||
Admin Settings | Integrations | PSA Tool | |||||
Public Review | |||||||
Single Sign-On | |||||||
Organization | Company Preferences | ||||||
Departments | |||||||
Designations | |||||||
Employees |
Integrations Admin Role
Gives users ability to manage the Integration settings pages for Team GPS.
Function | Module | Feature | View/Read | Create/Add | Edit/Update | Delete | Special |
---|---|---|---|---|---|---|---|
Home | CSAT Indicators | X | |||||
NPS Indicators | X | ||||||
Survey Comments (Positive/Negative) | |||||||
Success Measures | X | ||||||
Client Engagement | CSAT | CSAT Overview | |||||
CSAT Reviews | X | ||||||
CSAT Analytics | |||||||
Download CSAT Results (Excel) | X | ||||||
Survey Alerts | |||||||
NPS | NPS Overview | X | |||||
NPS Analytics | |||||||
NPS Campaigns | |||||||
Download NPS Results (Excel) | |||||||
Custom Surveys | Custom Surveys | ||||||
Download Custom Survey Results (Excel) | |||||||
Employee Engagement | eNPS | eNPS Overview | |||||
eNPS Analytics | |||||||
eNPS Campaigns | |||||||
Download eNPS Results (Excel) | |||||||
eNPS Custom Surveys | eCustom Surveys | ||||||
Download eCustom Survey Results (Excel) | |||||||
Social Feed | Social Feed | Shout outs | X | X | X | X | |
Redeem Points | X | ||||||
Rewards & Recognition | Points & Hashtags | ||||||
Awards | |||||||
Points by Admin | |||||||
1:1 Meetings | 1:1 Meetings | X | X | X | X | ||
Agenda Items | X | X | X | X | |||
Reporting | Scheduled Reports | ||||||
On Demand Reports | |||||||
Admin Settings | Integrations | PSA Tool | X | X | X | X | |
Public Review | X | X | X | X | |||
Single Sign-On | X | X | X | X | |||
Organization | Company Preferences | ||||||
Departments | |||||||
Designations | |||||||
Employees |
HR Admin Role
For HR users with full permissions to organization settings including Employees
Function | Module | Feature | View/Read | Create/Add | Edit/Update | Delete | Special |
---|---|---|---|---|---|---|---|
Home | CSAT Indicators | X | |||||
NPS Indicators | X | ||||||
Survey Comments (Positive/Negative) | |||||||
Success Measures | X | ||||||
Client Engagement | CSAT | CSAT Overview | |||||
CSAT Reviews | X | ||||||
CSAT Analytics | |||||||
Download CSAT Results (Excel) | X | ||||||
Survey Alerts | |||||||
NPS | NPS Overview | X | |||||
NPS Analytics | |||||||
NPS Campaigns | |||||||
Download NPS Results (Excel) | |||||||
Custom Surveys | Custom Surveys | ||||||
Download Custom Survey Results (Excel) | |||||||
Employee Engagement | eNPS | eNPS Overview | X | ||||
eNPS Analytics | X | ||||||
eNPS Campaigns | X | X | X | X | |||
Download eNPS Results (Excel) | X | ||||||
eNPS Custom Surveys | eCustom Surveys | X | X | X | X | ||
Download eCustom Survey Results (Excel) | X | ||||||
Social Feed | Social Feed | Shout outs | X | X | X | X | |
Redeem Points | X | ||||||
Rewards & Recognition | Points & Hashtags | ||||||
Awards | |||||||
Points by Admin | |||||||
1:1 Meetings | 1:1 Meetings | X | X | X | X | ||
Agenda Items | X | X | X | X | |||
Reporting | Scheduled Reports | ||||||
On Demand Reports | X | X | X | X | |||
Admin Settings | Integrations | PSA Tool | X | X | X | X | |
Public Review | X | X | X | X | |||
Single Sign-On | X | X | X | X | |||
Organization | Company Preferences | X | X | X | X | ||
Departments | X | X | X | X | |||
Designations | X | X | X | X | |||
Employees | X | X | X | X |
Rewards Admin Role
Gives users ability to update Rewards & Recognition settings including Points Allowance, Company Core Value Hashtags and Currency Conversions.
Function | Module | Feature | View/Read | Create/Add | Edit/Update | Delete | Special |
---|---|---|---|---|---|---|---|
Home | CSAT Indicators | X | |||||
NPS Indicators | X | ||||||
Survey Comments (Positive/Negative) | |||||||
Success Measures | X | ||||||
Client Engagement | CSAT | CSAT Overview | |||||
CSAT Reviews | X | ||||||
CSAT Analytics | |||||||
Download CSAT Results (Excel) | X | ||||||
Survey Alerts | |||||||
NPS | NPS Overview | X | |||||
NPS Analytics | |||||||
NPS Campaigns | |||||||
Download NPS Results (Excel) | |||||||
Custom Surveys | Custom Surveys | ||||||
Download Custom Survey Results (Excel) | |||||||
Employee Engagement | eNPS | eNPS Overview | |||||
eNPS Analytics | |||||||
eNPS Campaigns | |||||||
Download eNPS Results (Excel) | |||||||
eNPS Custom Surveys | eCustom Surveys | ||||||
Download eCustom Survey Results (Excel) | |||||||
Social Feed | Social Feed | Shout outs | X | X | X | X | |
Redeem Points | X | ||||||
Rewards & Recognition | Points & Hashtags | X | X | X | X | ||
Awards | X | X | X | X | |||
Points by Admin | X | X | |||||
1:1 Meetings | 1:1 Meetings | X | X | X | X | ||
Agenda Items | X | X | X | X | |||
Reporting | Scheduled Reports | ||||||
On Demand Reports | X | X | X | X | |||
Admin Settings | Integrations | PSA Tool | |||||
Public Review | |||||||
Single Sign-On | |||||||
Organization | Company Preferences | ||||||
Departments | |||||||
Designations | |||||||
Employees |
Admin Role
Full Access Rights to all Team GPS features.
Function | Module | Feature | View/Read | Create/Add | Edit/Update | Delete | Special |
---|---|---|---|---|---|---|---|
Home | CSAT Indicators | X | |||||
NPS Indicators | X | ||||||
Survey Comments (Positive/Negative) | X | ||||||
Success Measures | X | ||||||
Client Engagement | CSAT | CSAT Overview | X | ||||
CSAT Reviews | X | X | X | ||||
CSAT Analytics | X | ||||||
Download CSAT Results (Excel) | X | ||||||
Survey Alerts | X | X | X | X | |||
NPS | NPS Overview | X | |||||
NPS Analytics | X | ||||||
NPS Campaigns | X | X | X | X | |||
Download NPS Results (Excel) | X | ||||||
Custom Surveys | Custom Surveys | X | X | X | X | ||
Download Custom Survey Results (Excel) | X | ||||||
Employee Engagement | eNPS | eNPS Overview | X | ||||
eNPS Analytics | X | ||||||
eNPS Campaigns | X | X | X | X | |||
Download eNPS Results (Excel) | X | ||||||
eNPS Custom Surveys | eCustom Surveys | X | X | X | X | ||
Download eCustom Survey Results (Excel) | X | ||||||
Social Feed | Social Feed | Shout outs | X | X | X | X | |
Redeem Points | X | ||||||
Rewards & Recognition | Points & Hashtags | X | X | X | X | ||
Awards | X | X | X | X | |||
Points by Admin | X | X | X | X | |||
1:1 Meetings | 1:1 Meetings | X | X | X | X | ||
Agenda Items | X | X | X | X | |||
Reporting | Scheduled Reports | X | X | X | X | ||
On Demand Reports | X | X | X | X | |||
Admin Settings | Integrations | PSA Tool | X | X | X | X | |
Public Review | X | X | X | X | |||
Single Sign-On | X | X | X | X | |||
Organization | Company Preferences | X | X | X | X | ||
Departments | X | X | X | X | |||
Designations | X | X | X | X | |||
Employees | X | X | X | X |