Team GPS v4.3 is an enhancement release that provides the following updates:
Custom CSAT Images
We understand that every brand has its unique identity, and now we're giving you the ability to reflect that identity even in your CSAT response options.
- Personalized Brand Representation: You can now replace the standard Red, Yellow and Green smiley faces with custom images that better reflect your brand's personality and aesthetics.
- Emotional Connection: Custom images allow you to evoke specific emotions or sentiments that resonate with your audience.
- Unique Differentiation: Stand out from competitors by infusing creativity and originality into CSAT responses, showcasing a unique approach to gathering customer feedback.
With Custom Image Responses, you have the freedom to express your brand identity while gathering valuable customer feedback. it's a simple yet powerful way to elevate the CSAT experience and leave a lasting impression on your customers.
Meeting Improvements
- Agenda Item Note enhancements
- Drag-and-drop meeting agenda items
Website Widget (CSAT)
Empowers you to showcase your customer satisfaction scores and testimonials directly on your website, effectively highlighting your commitment to excellence.
- Customer Satisfaction Showcase: The widget enables you to proudly display your CSAT scores, giving prospective clients valuable insights into your dedication to customer satisfaction.
- Testimonial Integration: In addition to CSAT Scores, you can seamlessly select customer testimonials, providing authentic feedback that builds trust and credibility.
- Enhanced Brand Image: By featuring positive customer experiences prominently on your website, you can bolster your brand image and differentiate yourself in competitive markets.
- Transparent Communication: The widget fosters transparent communication with prospects and customers by openly sharing customer feedback, demonstrating a commitment to accountability and continuous improvement.
With the CSAT Website Widget, you can effortlessly showcase your dedication to customer satisfaction, fostering trust and confidence among potential clients. It's a powerful tool for enhancing brand reputation and driving business growth.
Customer Effort Score (CES)
Customer Effort Score is a metric designed to gauge the ease of a customer's experience when interacting with your organization. Reducing customer effort is key to fostering loyalty and satisfaction of clients.
- Measurement of Effort: CES quantifies the level of effort required by customers to receive help from your business.
- Predictor of Loyalty: Research shows that lower effort correlates with higher customer loyalty and retention rates.
- Actionable Insights: CES provides actionable insights for improving user experience and optimizing processes.
With CES, we empower you to proactively identify and address areas of high effort, ensuring a smoother and more enjoyable experience for your customers.
Other Improvements
- Employee List filtering: Active Employee Toggle by default
- Marketing Permission Checkbox: Default to be checked "on" for customers