With our different user roles, we allow you to control who can see and do certain activities in Team GPS.

Understanding Permissions:

Permissions are assigned based on roles, with each role granted specific rights and privileges within the platform.

The layered structure ensures that users have access to functionalities relevant to their role while preventing unauthorized access to sensitive features.

Role permissions can be customized to align with the organizational hierarchy and requirements, allowing for flexible management of user access.

Roles Overview:

Employee: Every user in Team GPS is designated as an employee by default. Employees have access to specific functionalities such as giving shout outs and reviewing CSAT scores on their scorecards.

Admins: Admins possess full rights within the system. They have the authority to manage various aspects of the platform, including user permissions and configurations.

Service Admins: Service admins hold elevated permissions compared to regular employees. They are empowered to perform tasks like creating calls, custom surveys, viewing MPS (Net Promoter Score), and creating scorecards for team members. Service admins are typically assigned to managerial roles.

Integrations Admins: Integrations admins are a specialized subset of employees who have elevated permissions solely for configuring integrations within Team GPS. This role is designed to streamline the management of integrations by granting access to specific features related to integrations.

HR Admins: HR admins have specialized permissions tailored to human resources-related functionalities. This includes access to specific employee pages and employee Net Promoter Scores (NPS).